One of my favorite lines for my 16 year old son in life is “close the loop.” In his lawn mowing business, he likes to assume a lot. He assumes that his clients know when he will be coming to mow their yard and when he will not. He assumes they see the same weather forecast that he does. I encourage him to text them to let them know he will or will not be coming today. That way, they will know he has not forgotten about them. Essentially, he needs to COMMUNICATE with them, so everyone is on the same page. Like any teen, I have a ways to go before he will consistently “close the loop.” I do hope though that someday he will look back and this advice will surface to make sense when he enters the working world.
Throughout my years of working, volunteering and coordinating, I have learned how important is to bring a conversation full circle. By this I mean, the person you are communicating with is not left waiting and wondering. You confirm with them that yes the requested task will be accomplished or yes you did receive their email. It is simple, yet for many it is a foreign concept. As a virtual assistant, I look at this as part of my responsibility and I would not be fulfilling my job if I left people hanging all of the time. But “closing the loop” is also important for supervisors. It is important for everyone. If no one is communicating, you can bet that it will affect the business one way or another eventually.