FAQs

Freedom is a guiding principle for our company. For our clients, that means no minimum hours. We understand that small business cash flows fluctuate, and the need for help can vary week to week or month to month. With Freedom Makers, you can bring on a virtual assistant for as many or as few hours as you need. 

Freedom for our Freedom Makers means they are able to choose which clients they would like to be considered to support. Depending on their skill set and experience, they apply for opportunities that they choose.

We have a community of over 200 virtual assistants with a wide variety of educational backgrounds and professional skill sets. 

We provide white glove customer service to our clients. Every client is assigned a Success Manager who checks in periodically to be a resource for ideas, and address any questions or issues. We know selecting a virtual assistant for your team is a big deal so we l fill the gap of insecurity with success management, working to ensure you have the best possible work relationship with your Freedom Maker.

Our Freedom Makers are military spouses or associated with the military. They have differing levels of education with the majority being college or post-college graduates. They have varying work experiences in a wide range of industries. 

Due to their association with the military, Freedom Makers are based all over the country and the world. Our military spouses have a service mindset. They know how to be flexible and deliver top-notch service. They thrive in rolling up their sleeves, figuring out new environments, and making the best of what is available. They are proactive and communicative problem solvers who execute strong decision-making. Our military spouses are practiced at remaining steady and consistent in an atmosphere of constant change which makes them well equipped to thrive in the dynamic and fluid work environments small businesses often experience.

They can provide any of the following services and many more! 

Administrative & Office Management

Client care

Social Media Management

Translation

Writing (various types and on different platforms)

Editing & Proofreading

Email & Schedule Management

File Organization

Website Updates

Newsletter & Graphics Creation

Project Coordination

Operations & Systems Set Up

CRM upkeep

Hourly rates depend on the type of support you are seeking and typically fall between $41 - $47 per hour. Contact us today for a customized quote! Our rates are based on the work you need completed. 

We break it into two categories: Stay within the Lines (Work that needs to be managed more closely, has templates and an outlined workflow. Examples would be data entry, email management and scheduling.) and Take it and Run with It (A more independent virtual assistant who assists with workflows, operations and is more of a thought partner. Examples would be CRM management, executive administrative support, social media management.)

We do recommend learning about the benefit of using a virtual assistant over hiring an employee. Read more here. 

After we learn about your business, the platforms you use and what your needs are, we send out your opportunity to our pre-screened community. They then apply for your position internally. We review and match you with up to 4 qualified, available, and interested Freedom Makers for you to speak with. Our virtual assistants come from a myriad of backgrounds and have the freedom to choose which opportunities are a good fit for their experience and skill set. They are not assigned. 

Based on those conversations, you choose which one is the best fit for you and your business. 

As many or as little as you want! We believe business owners should have the freedom to decide how much time you need with a Freedom Maker. You are not locked into a contract for a certain amount of time. If it is not working out, we ask that you contact your Success Manager to discuss further. We have a community of over 230 virtual assistants to meet your needs. If you choose to transition to another Freedom Maker, we make that transition seamless.

Because we do not have a minimum hour requirement, we do ask our clients to prepay. Hours purchased never expire. You will have access to your current balance simply by logging into Ivy, our billing & time tracking portal.

You make payments through our client portal where you can see in real-time how many hours your virtual assistant is using and how they are using them. Transparency is another guiding principle for Freedom Makers, therefore, we make it easy for you to view your Freedom Maker’s timesheet to see what they are working on and how much time it is taking. You can make payments easily through the portal, including setting up subscriptions and auto-reloads.

Yes, our Freedom Makers work with a number of law and accounting firms. Please contact us about your specific needs, including paralegal and full-service bookkeeping.

Though we’re based in San Antonio, Texas, we are a global company and have clients around the world.

There are typically 4 steps to get started:

• Contact us for a complimentary consultation
• Outline what you want us to do for you (We recommend taking our Task Audit to help organize your thoughts.)
• Choose your Freedom Maker after having a selection call with up to 4 Freedom Makers that we feel best meet the needs that were originally expressed to us in your consultation. 
• Attend your Kick-Off Call with your Freedom Maker and our Client Success Manager. The Kick-Off Call is a time to ensure expectations are understood. It is a 30-minute Zoom meeting.
• Once underway, a Success Manager will check in periodically to ensure your needs are being met.