Corporations, even businesses with just a few hundred employees, are like aircraft carriers. To make a change in course requires planning and collaboration. Small businesses, on the other hand, are like speed boats -- we can make a change at the drop of a hat. But where to start?
1. Focus on a thorn in your side (i.e. scheduling, research, follow-ups, newsletters, etc). Start with the smallest one. Take steps to eliminate that thorn (delegating, changing up the way you do it, etc.). As you do, other thorns will present themselves, but you'll have the space to address them as they come because you've gotten rid of other thorns already!
2. If a thorn seems to big (e.g. email), either narrow it down (e.g. one type of email) or let it marinate for a bit. Give it space, focus on others thorns, and don't stress over it. As you create more space, a solution (or solutions) will present itself (themselves).
3. Share your thorn with others. Eventually, an out-of-the-box (or something that seems so obvious, you can't believe you didn't think of it sooner) solution will arrive. Since you're a small business owner (driver of a speed boat), you'll be able to implement that change (eliminate the thorn) right away and move on to the next thorn!